Programming Tips

Avaya Partner System
To Change the Time:
​From Extension 10 or 11
  • Press FEATURE 0 0
  • Press Left Intercom twice
  • Press # 103
  • Enter time in 24-hour format
    • ex 1301 for 2:01pm​
  • Press FEATURE 0 0  to exit programming
To Change the Date:
​From Extension 10 or 11
  • Press FEATURE 0 0
  • Press Left Intercom twice
  • Press # 101
  • Enter corect date using MMDDYY format
  • Press FEATURE 0 0  to exit programming
ESI System

Recording Automated Attendant Greetings

  • Press PROG/HELP

  • Press HOLD

  • Enter Administration Password – 456#

  • Dial 6 1

  • Enter Branch ID: 1#

  • You will be prompted to record your day message first.  Follow instructions from the point forward and she will guide you through recording your automated attendant greetings.

Making Changes Remotely

  • Call into your automated attendant

  • At the main greeting, enter * * 4 5 6 # to enter remote programming mode.

  • You’ll hear prompts that will allow you to change the answer mode (day, night, day2, night2, holiday or auto) and/or to re-record the holiday greeting and the main greeting (ID 1). Follow the prompts to perform the desired operation.

  • Exit by pressing * and hanging up.

Prompts for remote settings:

 

1 Set answer mode

 

  1. Day mode

  2. Night mode

  3. Holiday mode

  4. Use day/night table*

  5. Day2 mode

  6. Night2 mode

 

2 Record holiday main greeting

3 Record daytime main greeting

4 Record nighttime main greeting

5 Record day2 main greeting

6 Record night2 main greeting

 

Note: If the system is answered live and call is then routed to a mailbox, the Administrator can press 8 to return to the main greeting and then follow the steps for making remote settings.

 

* This is used if the Installer has programmed an automatic calendar.

NEC DSX System

To record and activate your Override/Holiday Mailbox at your Desk:

  1. Press V-Mail or push VM:xx

  2. Dial SA (72).

  3. To record an Instruction Menu message (Automated Attendant greeting)

    1. Push Instr or dial 4 (I)

    2. Dial the mailbox for the greeting (801-808)

    3. Push Listen or 5 (L) to listen, Rec or 7 (R) to record, Erase or 3 (E) to erase

  4. To activate Answer Schedule Override (alternate Automated Attendant greeting):

    1. Dial 6 (O)

    2. Dial the Answer Table Number (1-8)

    3. Dial the Override Mailbox Number (801-808)

    4. Push On or Off (to turn the feature on or off)

    5. MBox (to change the override mailbox)

 

 

To record and activate your Override/Holiday Mailbox REMOTELY:

 

  1. Dial # (for remote logon)

  2. Dial _______________ (extension number that has rights to System Administrator Menu)

  3. Dial SA (72).

  4. To record an Instruction Menu message (Automated Attendant greeting)

    1. Push Instr or dial 4 (I)

    2. Dial the mailbox for the greeting (801-808)

    3. Push Listen or 5 (L) to listen, Rec or 7 (R) to record, Erase or 3 (E) to erase

  5. To activate Answer Schedule Override (alternate Automated Attendant greeting):

    1. Dial 6 (O)

    2. Dial the Answer Table Number (1-8)

    3. Dial the Override Mailbox Number (801-808)

    4. Push On or Off (to turn the feature on or off)

    5. MBox (to change the override mailbox)

Replacing Batteries :  

 

Items Needed:

  • 2 – AAA Batteries

Follow these steps to insert batteries:

  1. Locate the battery compartment at the bottom of the PARTNER Processor Module.

  2. Push gently on the battery icon (the locking latch) and slide the battery icon up to cover the plus icon; this unlocks the battery assembly.

  3. Remove the battery assembly by gently pulling the tab at the bottom of the battery compartment cover.

  4. Use a small flash light to look in the battery compartment.  If there is noticeable white, green or blue residue on the battery contact, please contact our office to schedule a service call.  If the contacts look pretty good, gently use the eraser end of a pencil to carefully clean the contacts.  Also inspect and clean the battery cartridge.

  5. Insert two new AAA-size standard alkaline batteries into the metal battery clips by pushing them straight in, placing the negative (-) end of one battery into the bottom clip and the positive (+) end of the other battery into the top clip.

  6. With the locking latch in the unlocked position (battery icon and “minus” icon visible), slide the battery assembly into the processor module along the battery guides on the inside of the battery compartment.  Push the battery assembly in far enough that the edges of the assembly slip behind the plastic housing of the processor module.

  7. Pressing lightly on the battery icon on the front of the battery assembly, slide the locking latch downward to secure the assembly in place.  The “plus” icon and the battery icon should not be visible on the front of the battery assembly.

The procedure to change your message remotely is:

 

  • Dial number to your business

  • When the message starts playing

  • Enter * and your extension

  • then select option 5 - you can do this at anytime

  • then select option 1 and follow directions

The procedure to check your messages remotely is:

  • Dial number to your business

  • When the message starts playing

  • Enter * and your extension number

  • follow directions from that point

if you want to check another extension or mailbox press 8 to return to the automated attendant message and repeat steps.

Personal Greeting Options

Sanders Communication Services, Inc.
Post Office Box 1556
Lenoir, NC  28645
828-758-5820
info@sanders-comm.com